IMPORTANT: For any queries about the content or to find out how to respond to the notification you have received, contact the organization that sent it directly.
From AOC Support we can only help you with the notification access process.
The minimum technical requirements that citizens and companies must meet to access electronic notifications are the following:
1).- Web browsers: check the supported browsers.
2).- Authentication : to access the service, you can authenticate with idCAT móvil, Cl@ve or any certificate classified by the AOC Consortium of the types indicated in the following section. (More information in relation to obtaining the idCAT móvil ), as well as with a one-time password for access to low-level notifications.
3).- Digital certificates : if you access with a digital certificate, you must check that:
- you have a valid digital certificate issued by any of the certification entities classified by the AOC Consortium of the following types according to the @firma classification:
- Individual Certificates (type 0)
- Public Worker Certificates (type 5)
- Certificates of natural persons representing legal entities before Public Administrations (type 11)
- Certificates of a natural person representing an entity without legal personality before the Public Administrations (type 12)
- you have installed the public keys and the software indicated by the certification body issuing the digital certificate. If it is a digital certificate issued by the AOC Consortium, you can download the public keys from: Public keys
- In case of doubts or technical problems with the digital certificate, you must contact the certification body that issued your digital certificate.
4).- Checking security restrictions in corporate environments: in some corporate environments and for security reasons, the firewall may impose access restrictions to websites and applications. In this case, you must check with the company's security manager that https://usuari.enotum.cat can be accessed.
You might be interested in: