From AOC Support we can only help you with access to the notification.

For information on how to respond to the notification you received or if you have any doubts about its content , contact the organization that sent it to you. We provide you with the addresses of the electronic offices of some administrations in case you do not have the contact:

The minimum technical requirements that citizens and companies must meet in order to be able to access electronic notifications are the following:

1).- Web browsers: check the supported browsers.

2).- Authentication : to access the service, you can authenticate with idCAT mobile, Cl@ve or any certificate classified by the AOC Consortium of the types indicated in the following section. (More information in relation to obtaining mobile idCAT ), as well as with a single-use word for access to low-level notifications.

3).- Digital certificates : if you access with a digital certificate, you must check that:

  • you have a valid digital certificate issued by any of the certification entities classified by the AOC Consortium of the following typologies according to @firma's classification:
    • Natural Person Certificates (type 0)
    • Public Worker Certificates (type 5)
    • Certificates of natural persons representing legal persons before the Public Administrations (type 11)
    • Certificates of natural persons representing entities without legal personality before the Public Administrations (type 12)
  • you have installed the public keys and the software indicated by the certification authority issuing the digital certificate. If it is a digital certificate issued by the AOC Consortium, you can download the public keys from: Public keys
  • in case of doubts or technical problems with the digital certificate, you must contact the certification body issuing your digital certificate

4).- Checking security restrictions in corporate environments: in some corporate environments and for security reasons, the firewall can impose access restrictions to websites and applications. In this case, you must check with the company's security manager that you can access

You might be interested in: