From AOC Support we can only help you with access to the notification.
For information on how to respond to the notification you received or if you have any doubts about its content , contact the organization that sent it to you. We provide you with the addresses of the electronic offices of some administrations in case you do not have the contact:
- Generalitat and Organizations dependent on the Generalitat : you can contact them through 012 or the Gencat contact page.
- Tax authorities: You can contact them through their electronic offices.
- City Councils, Regional Councils, Provincial Councils , etc.: you can contact them through their electronic headquarters .
Notifications and electronic communications are formal communications from the administration to citizens, companies and entities, electronically, with all legal guarantees.
But what is the difference between the two?
- A communication is the sending of information from public administrations to citizens or companies, without access (or not) to its content having legal effects.
- A notification is a formal and personal procedure through which public administrations communicate to a certain person or their legal representatives, an administrative resolution that has a direct implication in their rights or interests. The notifications must be carried out in accordance with the legal requirements and must allow evidence of their receipt, and of the access, acceptance or rejection of the interested person.
When is an electronic notification understood to have been made?
- When the recipient accesses the notification and expressly accepts its receipt (in the portal it will appear as "Open").
- When 10 calendar days have passed since the notification was made available (date of delivery of the same) without the recipient having accessed the content, unless it is verified at their request or ex officio, the technical or material impossibility of access it (in the portal it will appear as "Expired").
The electronic notification system allows the date and time of access of the recipient of the notification (date on which the notification becomes "Open"), as well as when it is expressly rejected (date on when the notification becomes "Rejected"), or by the expiration of the legally established term (date on which the notification becomes "Expired").