How to access the notification I received? – e-NOTUM Ciutadania

Electronic notifications are official communications from the Administration addressed to citizens, companies and entities, with all legal guarantees.

After carrying out a management or a procedure, the Administration can communicate with you through an electronic notification. You can also receive a notification related to a procedure initiated ex officio by the Administration itself (such as a penalty).

You can receive the electronic notification notice by email or SMS. However, the notification mailbox can be accessed from the issuing Administration's electronic headquarters or website.

Here are the steps to access an electronic notification:

1. Receipt of notice of notification

When the Administration notifies you, you will receive an email or SMS:

e-mail and sms of the notification.png

The email, among other information, will inform you of the access mechanism with which you can access the notification:

- With single-use code
- With idCAT Mobile or Cl@ve
- With digital certificate

2. Access to the mail or SMS link

Access the link in the email or SMS you received ("Sign in to access"):

e-mail and sms of the notification indicating where the link is.png

3. Press access "with digital identity" or "with one-time use code"

Press access "with digital identity" or " one-time code " (*) according to the access mechanism of your notification:

This is how you will see it if you access from the link in the SMS or e-mail	This is how you will see it from the link that the organization makes available to you on its website

(*) Important . The 'Login with One-Time Code' button is only visible by accessing from the email or SMS link in notifications where the access mechanism is 'One-Time Code'. If the access is from the electronic headquarters or website of the Administration, this button is not shown.

4. Identify yourself

Single-use code : Choose the type and write the identification document number associated with the notification (the one indicated in the notification received by e-mail). Press "Send me a code". You will receive a code in the email or mobile phone where you received the notice of the notification, enter it on the screen and press the "Verify" button.

Screen to indicate the identification document and screen to indicate the code received.png

Digital identity : Log in with idCAT Mobile, with digital certificate (idCAT, DNIe..) or Cl@ve.

If you need it, you can consult more information on how the idCAT Mobile and the idCAT Certificate work.

5. Open the content of the notification

Once you've logged in, preview the notification details and press " Open Notification " to access the content.

Open the notification.png

Notification content.png

6. Downloading the notification documents

You can download and save the documents associated with the notification to your device:

- The administrative act (the document you previewed from the browser) by clicking "Download notification".
- Attachments: by clicking on "Attached documents" (if any)
- Proof that you have opened the notification (More information on downloading the proof of access to the notification)

7. Next steps once the notification has been opened

Once the notification has been opened, depending on its content (it explains the next steps to follow), you can make allegations, file an appeal, make a payment, identify a driver, etc. If you still need more information on how to respond to the notification, contact the Administration that notified you or access their website or electronic office and evaluate some of the different procedures they have available.

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